WhatsApp Support guidelines and fair usage policies
Only by implementing these guidelines and fair usage policies, I can offer valuable support to you while maintaining a healthy work-life balance. Hence please go through them early on before you choose the Premium package.
Communication Guidelines
- My designated "office hours" for WhatsApp Support span from 10:00 to 16:00 Oslo time, exclusively on weekdays.
- Should you reach out beyond these times, expect a reply by the following business day.
- Rest assured, any message you send my way during these hours will be met with a prompt response, typically within a 2-4 hour window.
Content Limitations
- Please keep in mind that WhatsApp Support is designed for quick assistance rather than extensive coaching conversations.
- For more in-depth or intricate discussions, we’ll reserve those for our scheduled coaching calls or in-person meetings.
- While I won’t be distributing comprehensive program materials via WhatsApp, you’re still in for a treat with occasional motivational messages that could brighten your day!
Fair Usage Policy
- Monthly Messaging Cap: Each client is entitled to a generous allowance of up to 50 messages per month to ensure focused and meaningful exchanges.
- Ideal Inquiries: WhatsApp Support is best utilized for swift inquiries and brief updates on your progress, among other similar needs.
- Embracing Self-Sufficiency: Your journey toward growth is both personal and empowering. We are going through the tools and resources for self-discovery and problem-solving during our coaching sessions: practice them, and do the work.
- Privacy and confidentiality: Please be mindful of personal information shared via WhatsApp.
- Compliance: And finally let's adhere to WhatsApp's Messaging Guidelines for 1:1 chats, calls, group chats, and communities.
Group Support (Optional)
Over time, the idea of initiating a WhatsApp group for those taking part in the "12-week Transformation Journey" may emerge as a brilliant way to cultivate a sense of community and uplift one another. Should this opportunity arise, you'll be promptly informed and asked for your permission to join. Remember, your participation is completely within your control, offering you the freedom to either embrace this communal support or opt out as you see fit.
Regular Review
I reserve the right to periodically evaluate the efficiency of my WhatsApp support system and am open to refining these guidelines to better serve you, as well as my own work-life balance, based on your input and my observations.